Turnaround Time Estimates

Please find below a comprehensive table detailing our turnaround times.

*Please note that all estimates are contingent on the individual request’s complexity and volume. Timelines are subject to variation and will be determined by our production team’s evaluation.”

*Kindly be aware that any revisions requested will result in an extension of the originally estimated turnaround time.

What is considered as a complex request?

While the complexity of requests may differ between designs, as a general rule, the amount of text and graphics tends to increase the time required for our designers to fulfill your request. The examples below are non-exhaustive and only to be used as a reference.

Simple Design Example

Creating flyers and small advertisements are recognized as straightforward tasks, and they should be crafted and delivered promptly within the specified timeframe mentioned above.

Complex Design Example

Creating magazine, books, product catalogue etc. are considered as complex design can take more than 3 days depending on number of page and the level of complexity.

Volume of requests (first in first out)

While you can submit as many requests as you want, the total amount will have an impact on the delivery of all your requests. The first request will always be considered as the most urgent one.

As an example, let’s say you have submitted 20 requests, our team will initially process the first request, tackling them each in the order of submission, regardless of their complexity.

Number of revisions

With our subscription plans, you can enjoy unlimited revisions for your requests. Please note that each revision will extend the initial turnaround time by at least one day or more, , depending on the number and complexity of the changes.

For instance, if your revision involves a simple text or color change, you can anticipate receiving the updated file within 24 hours. However, for more substantial design modifications, which may encompass significant changes, please allow for an additional 1 to 2 days for the revision to be completed.

Dedicated designer vs Shared designer

Our Business and Enterprise plans grant you access to a dedicated designer, ensuring expedited design delivery and revisions when compared to the Pro version. In the rare event that unforeseen circumstances require additional delays, we will promptly notify you.

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